Restore Machine Settings With a Factory Reset
To restore the machine settings, first back up your account information. Restart the device and, as the machine starts up, quickly tap the blue icon 10 times. Then select “Factory Reset.” Th...
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Showing 33 results for "startup fault"
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
UV Material Cutting Parameters: Scale 6 and Pressure 380
The cutting parameter setting for UV material is the documented combination of blade holder scale 6 and cutting pressure 380 on the screen protector cutting machine. These two values define...
What to Send Support When a Cutting Error Cannot Be Identified
A cutting error cannot be diagnosed exactly from the description provided. To get help, contact the technical team through WhatsApp and send a clear video showing the error, the machine’s se...
Power Checks for an Erratic or Unresponsive Touchscreen
An unresponsive touchscreen or erratic ghost touches are often caused by static electricity associated with an improper power supply. First, confirm that the machine is connected with its or...
Restore Missing Phone Models After an Update
If everything appears blank after updating the screen protector cutting machine, the app may not be loading phone models correctly because of incorrect language settings or an app data issue...
Replace an M288 Fixture That Cannot Hold a Phone Properly
The MTB-CUT M288 intelligent film cutting and pasting machine uses a modular fixture design. If its fixture is unable to properly hold a phone, replace the fixture by following the method de...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
Internet Access Is Not Required for Normal Cutting
No. Mietubl screen protector cutting machines do not require an internet or Wi-Fi connection for normal cutting operations. The machines support offline use by combining a local database wit...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
0.45 mm PET Cutting Is Supported With Setting Adjustments
Yes, the screen protector machine can cut PET material with a thickness of 0.45 mm. However, successful use may require adjustments to the machine settings. The cutter scale can be adjusted...
M188 Auto-Loading Sensor Replacement for Loading Problems
If the MTB-CUT M188 screen protector cutting machine is unable to load cutting material properly, the auto-loading sensor may be malfunctioning. Use the documented step-by-step video guide t...