Resolve an Insufficient Balance Message With a QR Code Photo

If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information to check the machine’s status and assist with resolving the issue. The documented troubleshooting process does not specify an adjustment you should make directly on the machine.

Documented Symptom and Scope

This procedure applies when the machine displays “Insufficient balance.” The available information identifies the displayed message but does not document a specific cause. Because the remedy depends on checking the individual machine’s status, support needs clear identification from that machine before assisting further.

A related case also documents the “Insufficient Balance” message when attempting to cut a custom design. For that situation, the instruction is likewise to contact the technical team through WhatsApp and provide the machine code. If your message appears during a custom-design attempt, it remains a machine-specific support issue rather than a documented on-machine adjustment.

What to Send to Support

1. Locate the machine’s QR code. Use the QR code belonging to the machine that displays the message.
2. Take a clear photo. The QR code must be clear enough for the support team to use when checking the machine.
3. Contact support through WhatsApp. Send the clear QR code photo and request assistance with the “Insufficient balance” message.

For a custom-design case, the related guidance refers to sending the machine code to the technical team. The primary procedure specifically requests a clear photo of the machine’s QR code, so provide that photo when following this troubleshooting process.

Expected Result

After receiving the clear QR code photo, the support team will check the machine’s status. They will then assist you in resolving the insufficient balance issue. The supplied guidance does not document an immediate automatic result after sending the photo, nor does it provide a separate user-performed fix, so the expected next step is support-led assistance based on the status check.

Before You Contact Support

Make sure the photo identifies the affected machine and that its QR code is clear. Providing the requested machine information through WhatsApp enables the support team to perform the documented status check. No additional account details, machine settings, or troubleshooting procedures are specified for this message.