If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with the app’s stored data may prevent models from loading correctly. Follow the available instruction video to clear the stored data and reinstall the app, then use stable Wi-Fi during the first launch and allow the update to finish before operating the machine.
Documented Symptom and Possible Causes
The documented symptom is an empty or incomplete model list on the screen protector cutting machine. In this situation, the machine fails to load phone models correctly, so the required model cannot be selected for cutting.
The documented possible causes are incorrect language settings or issues with the app’s stored data. This problem is usually associated with software or settings, not with the machine’s hardware. The recovery process should therefore focus on the app, its data, and completion of the required update.
Steps to Restore the Model List
- Review the language setting: Check whether the machine is using an incorrect language setting, as this may interfere with loading phone models.
- Clear the app’s stored data: Follow the available instruction video for the documented process to clear the stored app data.
- Reinstall the app: After clearing the stored data, reinstall the app as directed in the instruction video.
- Complete the first launch on stable Wi-Fi: Ensure the machine is connected to a stable Wi-Fi network when opening the app for the first time after updating. Wait until the update is fully complete before operating the machine.
How to Verify the Result
After the app has been reinstalled and the first-launch update has finished, check whether the phone models now load correctly. Do not begin operating the machine while the update is still in progress. The expected result is that the model list becomes available after the software, stored data, language setting, and update conditions have been addressed.
If models still do not appear, confirm that the first launch took place with a stable Wi-Fi connection and that the update was allowed to finish completely.
When to Contact Technical Support
If the model list remains unavailable after clearing the app’s stored data, reinstalling the app, using stable Wi-Fi, and waiting for the update to complete, contact technical support for further assistance. Because the issue is usually software- or settings-related, report that the models still do not load after completing these documented recovery steps.
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