If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait until the Wi-Fi icon in the top-left corner shows a stable connection before performing any operation. This allows the machine to download the phone model database correctly.
Documented Symptom and Likely Cause
The phone model list may fail to load, or the cutting page may appear blank. This is usually associated with an incorrect language setting, an incomplete language or data package, or corrupted app data. These issues can prevent the system from loading the model database correctly.
If the problem began after an update, the required app data may not have finished downloading. The machine needs a stable Wi-Fi connection during the first launch, and the update must finish before the machine is operated.
Clear and Reload the Model Data
Follow this sequence to remove the stored app data and download a fresh copy of the required files:
- Clear the Cutter App’s storage or cache on the device.
- Restart the application and allow it to re-download the required data files.
- Keep the device connected to a stable Wi-Fi network while the data downloads.
- Wait until the Wi-Fi icon in the top-left corner shows a stable connection before performing any operation.
Do not begin operating the machine while the initial download or update is still in progress.
Verify the Expected Result
After the app has restarted, the Wi-Fi connection is stable, and the required data files have finished downloading, the machine should be able to load the phone model database correctly. Check whether the phone models now appear in the app. If the list remains unavailable, technical support is available through WhatsApp.
Common Questions
What if the model list disappeared after a factory reset?
A factory reset can return the machine to its earliest app version, which may not support models added in later updates. Update the app by going to “My” and then “Check for APP Update.” Install version 3.0.0 or higher; the menu layout may differ depending on the machine version.
After updating the app and before doing anything else, go to “My” and then “Data Update.” This synchronizes the new model data and language packs. Skipping the data update may result in missing interface text or k_date errors.
What if the list disappeared after an update?
Maintain a stable Wi-Fi connection during the first launch after updating, and wait until the update is fully complete before operating the machine.
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