If the machine has stopped working properly, technical support needs to know the exact fault condition before it can provide the correct solution. Record a clear video showing the problem, contact the technical support team through WhatsApp, and send the recording for review. The technicians will analyze the issue shown in the video and assist you in resolving it.
Why the exact fault condition is needed
Saying that the machine has “stopped working properly” describes the general situation, but it does not specify the fault that is occurring. The appropriate solution depends on the exact condition affecting the machine. Technical support therefore needs a clear view of the problem before the team can determine how to assist.
The video provides the technicians with information about the fault as it is occurring. This allows the team to analyze the reported issue rather than trying to provide a solution based only on a broad description. No single general solution is specified for every situation in which a machine is not working properly.
What to send to technical support
Use the following actions to provide the information required for technical review:
- Record a clear video: The recording should show the problem with the machine.
- Contact support through WhatsApp: Use WhatsApp to reach the technical support team.
- Send the video: Provide the recording to the technicians so they can analyze the issue.
The key requirement is that the video clearly shows the exact problem. A general statement that the machine is not working properly is not enough for the team to identify the correct solution without seeing the fault condition.
What happens after the video is submitted
After receiving the recording, the technicians will analyze the issue shown in the video. They will then assist you in resolving the problem based on that review. Because the correct response depends on the exact fault condition, the available guidance does not specify a universal fix or a solution to apply before the technicians examine the recording.
The supported next step is therefore to document the fault clearly and submit the video through WhatsApp. This gives technical support the information needed to evaluate the machine’s condition and provide assistance that matches the problem shown.
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