If the machine’s carriage is not moving and the machine is making noise, the rear fixing screws may still be installed. These screws secure the carriage during shipping and are usually the cause of this symptom. Check the back of the machine, remove the fixing screws if they are still in place, and then test the machine again. Contact technical support through WhatsApp if further assistance is needed.
Documented Symptom and Likely Cause
This troubleshooting guidance applies when the machine’s car, or carriage, does not move and the machine makes noise. The documented likely cause is not the carriage itself: it is usually the fixing screws at the back of the machine.
The fixing screws are used to secure the carriage during shipping. If they remain installed, they can prevent the carriage from moving as expected. The relevant first check is therefore whether these shipping screws are still in place at the back of the machine.
Check and Remove the Fixing Screws
Use the following documented sequence to address the problem:
- Check the back of the machine. Look for the fixing screws that secure the carriage during shipping.
- Confirm whether the screws are still installed. This remedy applies when the rear fixing screws remain in place.
- Remove the fixing screws if present. Once they have been removed, test the machine again.
If the fixing screws are not present, this specific documented cause and remedy do not apply. No additional self-service repair steps are provided for the stated symptom.
Verify the Result
After removing the rear fixing screws, test the machine again. The purpose of the test is to determine whether the carriage can operate after it is no longer secured by the shipping screws.
If the machine works after this check, the remaining shipping screws were the documented cause. If the carriage still does not move or the machine continues making noise, the supplied guidance does not identify another cause for this exact symptom.
Get Further Assistance
If removing the fixing screws does not resolve the issue, or if you need help with the check, contact technical support through WhatsApp. Explain that the carriage is not moving and the machine is making noise, and state whether the rear fixing screws were present and removed before the machine was tested again.
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