Restore Connectivity by Testing the Wi-Fi Network List

Open the machine’s Wi-Fi list and confirm that Wi-Fi is enabled and nearby networks appear. If the list loads normally, forget your network and reconnect with the correct password. If the machine cannot scan or load any Wi-Fi networks, this usually indicates a Wi-Fi module failure; restoring Wi-Fi functionality requires replacing both the screen and the mainboard because the module is integrated into those components.

Identify the documented symptom

The Wi-Fi list shows whether the problem is associated with the machine’s Wi-Fi hardware or with its connection to a selected network. A list that displays nearby Wi-Fi networks means the Wi-Fi hardware is working correctly. A machine that cannot scan or load any networks usually has a Wi-Fi module failure.

A separate condition can occur when the network is connected but the machine does not load data. The machine uses a combination of offline and cloud-based data processing so it can operate in poor network conditions. When a connection exists but data does not load, cross-border network latency may be the cause.

Run the supported checks and fixes

1. Open the Wi-Fi list. Confirm that the Wi-Fi option is enabled and check whether the machine can scan and display nearby Wi-Fi networks.
2. If the Wi-Fi list loads normally, reconnect. Select your Wi-Fi network, choose “Forget this network,” and then reconnect using the correct password.
3. If the network is connected but data does not load, refresh it. Select “My,” then “Data Update” to refresh the machine’s data.
4. If no Wi-Fi networks can be scanned or loaded, replace the required components. The Wi-Fi module is integrated into the screen and mainboard, so both the screen and mainboard must be replaced to restore Wi-Fi functionality.

Interpret the result

• Nearby networks appear: The machine’s Wi-Fi hardware is working correctly. The supported remedy is to forget the selected network and reconnect with the correct password.
• No nearby networks appear: This usually indicates failure of the integrated Wi-Fi module. Replacing both the screen and mainboard is the documented remedy.
• The network is connected, but data still does not load: Refresh the data through “My” and “Data Update.” If the problem continues after the refresh, contact the technical support team through WhatsApp for after-sales assistance.

Expected result

When the Wi-Fi list loads normally, forgetting the network and reconnecting with the correct password addresses the connection issue while the hardware remains functional. If the Wi-Fi module has failed, replacing both the screen and mainboard restores Wi-Fi functionality. Use the data-refresh procedure only for the distinct case in which the network is already connected but machine data is not loading.