If the machine is connected to the internet but does not load data, cross-border network latency may be responsible. The machine combines offline and cloud-based data processing so that it can continue operating in poor network conditions. To address the loading problem, open “My,” select “Data Update,” and refresh the data. If the issue remains after the refresh, contact the technical support team through WhatsApp for after-sales assistance.
What the Loading Problem Means
This troubleshooting process applies when the network is connected and working, but the machine still fails to load data. A working internet connection does not rule out a data-loading delay. The documented possible cause for this specific situation is cross-border network latency.
The machine uses a combination of offline and cloud-based data processing. This arrangement is intended to help it continue operating when network conditions are poor, but data may still fail to load even while the network remains connected.
Documented Cause to Consider
Cross-border network latency can affect data loading despite an active connection. This is different from a situation in which the machine cannot connect to the internet at all. The supported remedy for the connected-but-not-loading symptom is to refresh the machine’s data rather than change unrelated settings.
Use the following sequence only for the documented condition: the internet is working, the machine is connected, and data is not loading.
Refresh the Machine Data
- Confirm that the machine’s network is connected and that the issue is specifically a failure to load data.
- On the machine, tap “My,” and then select “Data Update” to refresh the data.
- After the refresh, check whether the machine can load the requested data.
- If data still does not load, contact the technical support team through WhatsApp for after-sales service.
The documented expected result is that refreshing through “Data Update” reloads the machine’s data. If loading resumes, no further supported action is provided for this issue.
When Technical Support Is Needed
Escalation is appropriate only if the loading problem continues after the data refresh. Contact the technical support team through WhatsApp and request after-sales assistance. The supplied guidance does not document additional settings changes, component replacement, or other repair procedures for a machine that is already online but cannot load data.
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