Restore Missing Phone Models After a Machine Update

If the phone model list is missing after updating the screen protector cutting machine, the documented causes are an incorrect language setting or incomplete app data. Clear the Cutter APP’s stored data or cache, reinstall the app, and reopen it while connected to stable Wi-Fi. Allow the first-launch update and required data download to finish completely before operating the machine.

Documented symptom and possible causes

The issue occurs when the machine does not load or display phone models correctly after an update. The documented causes include incorrect language settings, app data problems, or an incomplete language or data package. These conditions can prevent the system from loading the phone model database correctly.

The data may also remain incomplete if the app’s loading process does not finish during its first launch after the update. The machine needs a stable connection while it retrieves the required files.

Clear and reload the app data

1. Connect the device to stable Wi-Fi. Confirm that the connection is stable before beginning the app’s first launch and data-loading process.
2. Clear the Cutter APP storage or cache. This removes the stored app data associated with the loading problem.
3. Reinstall the app. Reopen it after installation so it can download the required data files again.
4. Wait for loading and updating to finish. Allow the app to complete the first-launch update and data download before performing any operation on the machine.

Verify that the model database has loaded

After reopening the app, check that its Wi-Fi indicator shows a stable connection and continue waiting while the required files download. Do not begin operating the machine while the update or loading process is still in progress.

The documented expected result is that the machine successfully downloads the phone model database and displays the phone models correctly. Completing the download also allows the required language and data files to load instead of remaining incomplete.

If the phone list is still missing

If clearing the stored data, reinstalling the app, and allowing the download to complete over stable Wi-Fi do not restore the phone model list, contact technical support through WhatsApp for further assistance.