Restore Machine Settings With a Factory Reset
To restore the machine settings, first back up your account information. Restart the device and, as the machine starts up, quickly tap the blue icon 10 times. Then select “Factory Reset.” Th...
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Showing 508 results for "Cutting Machine Support"
Resolving an Unresponsive Touchscreen Through LCD Replacement
If the touchscreen does not respond, the documented possible cause is an LCD screen failure. Contact your local distributor or the person who sold you the machine for assistance. Before repl...
Resolve Error 1002 or Identify a Possible Mainboard Fault
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
Prevent Alarm Sounds During MTB-CUT M288 Installation
If the MTB-CUT M288 triggers an alarm sound while installing a screen protector, especially on an iPhone, do not worry. The silicone pad used to press the screen protector firmly against the...
Power Checks for an Erratic or Unresponsive Touchscreen
An unresponsive touchscreen or erratic ghost touches are often caused by static electricity associated with an improper power supply. First, confirm that the machine is connected with its or...
Restore 180T App Data by Clearing the Cache
To address an app data issue with the 180T machine, clear the app cache first and then re-download the data. Cache clearance may help restore normal functionality after an app update or when...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
Resolving a Startup Timeout and Unresponsive Reconnect Control
A startup “Timeout” error combined with an unresponsive “Reconnect” control usually means the screen cannot connect properly to the mainboard. The documented causes are lost screen firmware,...