Restore Data Loading When the Machine Is Online
If the machine is connected to the internet but does not load data, cross-border network latency may be responsible. The machine combines offline and cloud-based data processing so that it c...
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If the machine is connected to the internet but does not load data, cross-border network latency may be responsible. The machine combines offline and cloud-based data processing so that it c...
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Yes. Distributors in India currently also act as service centers. If your machine develops an issue, contact the distributor that sold it to you directly. For a machine that is still within...
To restore the machine settings, first back up your account information. Restart the device and, as the machine starts up, quickly tap the blue icon 10 times. Then select “Factory Reset.” Th...
If the machine has stopped working properly, technical support needs to know the exact fault condition before it can provide the correct solution. Record a clear video showing the problem, c...
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
To check a machine for errors, access its error information interface and review the available details to determine whether the device is functioning properly. You can then send those error...
If the Cutter App is not responding, restore it to its original working state with a factory reset. This can resolve most software-related issues. Because a factory reset may roll the APP ba...