Two Ways to Locate Your Machine Serial Number
You can find the machine’s serial number in either of two documented locations. First, check the physical sticker on the back of the screen protector machine. Alternatively, open the machine...
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Showing 514 results for "custom print and cut"
Technical Support Needs a Clear Video of the Machine Fault
If the machine has stopped working properly, technical support needs to know the exact fault condition before it can provide the correct solution. Record a clear video showing the problem, c...
0.45 mm PET Cutting Is Supported With Setting Adjustments
Yes, the screen protector machine can cut PET material with a thickness of 0.45 mm. However, successful use may require adjustments to the machine settings. The cutter scale can be adjusted...
Resolving an Unresponsive Touchscreen Through LCD Replacement
If the touchscreen does not respond, the documented possible cause is an LCD screen failure. Contact your local distributor or the person who sold you the machine for assistance. Before repl...
App Updates Cannot Be Removed: Supported Recovery Options
A screen protector machine app update cannot be uninstalled or rolled back after the app has been updated to a higher version. Updates are one-way, so returning to a lower app version is not...
Model Loading Failures May Require Technical Support
If the screen does not load the model properly, the documented possible causes are system settings damaged by an abnormal power shutdown, an incorrect language configuration after an update,...
Review Machine Status Through the Error Information Interface
To check a machine for errors, access its error information interface and review the available details to determine whether the device is functioning properly. You can then send those error...
Two Ways to Order a New Screen for Your Cutting Machine
To order a new screen, contact the local distributor who sold you the smart screen protector cutting machine and tell them that you want to place an order. Alternatively, send your order det...
India Service Support Is Provided Through Distributors
Yes. Distributors in India currently also act as service centers. If your machine develops an issue, contact the distributor that sold it to you directly. For a machine that is still within...
Adjust Existing Cutting Templates to Fit Specific Sizes
Use the machine’s local data editing feature to modify an existing cutting template for a specific size requirement. The supported adjustments include scaling the template up or down accordi...
Restore Blade-Down Operation by Replacing the Mainboard
If the blade does not drop properly during cutting, the most likely cause is a malfunctioning mainboard. The blade-down action depends on the Y-axis motor signal sent by the mainboard. When...
Film Cutting Machine Use Does Not Include Mobile App Control
No. The film cutting machine does not have an app for iOS or Android. Its operation requires you to place the cutting material on the machine manually. Because that physical step is still ne...
Return the App to Its Original Working State
To restore default values, perform a factory reset. This returns the app to its original working state and can resolve most software-related issues. After the reset, you may need to update t...
Restore Settings Access After Logging Out
The settings button is available only when the device is logged in. To restore it, log in to your account again. If you cannot log in successfully, open the Wi-Fi list and follow the provide...