Disable Cut Center for Full Back Film Cuts
If the machine cuts only the camera area and then feeds the material out, check whether you are cutting a full back film template with the Cut Center option enabled. This issue usually occur...
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Match the Material Size to the Sheet’s Actual Dimensions
The material size setting should match the actual material you are using. The machine’s default setting is 180 mm width × 120 mm height. This default is suitable for most mobile phone screen...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
When Repeated Login Prompts Coincide With Missing WiFi Networks
Open the machine’s WiFi list and check whether it can detect and display available WiFi networks normally. If no networks appear, the machine’s network/WiFi module may be faulty. Because thi...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
Prevent Incomplete Full Back Film Cuts
Slices may be thrown out or cut incompletely halfway because the configured material size does not match the template. This is especially relevant when cutting full back film, whose cutting...
Use 180 × 120 mm for Most Mobile Screen Protector Cuts
For mobile phone screen protectors, use the default paper or material size of 180 mm width × 120 mm height. This size is suitable for most cutting needs, so it can generally remain unchanged...
Store Reusable Pressure Presets for Faster Material Changes
The screen protector cutting machine can store pressure settings in five built-in preset slots. In Settings, rename each preset for a commonly used cutting material and save the correspondin...
Position Cuts Using Material Size and Cut Center
To adjust the cutting location, modify the Material Size and enable or disable Cut Center. When Cut Center is enabled, the machine uses the entered material width and height to place the cut...
Restore Full Lamination Cutting by Disabling Cut Center
If the machine cuts only the camera area instead of the full lamination, disable the Cut Center option on the cutting page and try cutting again. This remedy applies especially when cutting...
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...