Restore Full Lamination Cutting by Disabling Cut Center
If the machine cuts only the camera area instead of the full lamination, disable the Cut Center option on the cutting page and try cutting again. This remedy applies especially when cutting...
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Replace a Loose Blade Carriage Holder Instead of Tightening It
If the main holder, also called the blade carriage holder, is loose and must be pressed by hand for the machine to cut properly, the holder is worn out or has lost stability. This precision...
What to Send Support When a Cutting Error Cannot Be Identified
A cutting error cannot be diagnosed exactly from the description provided. To get help, contact the technical team through WhatsApp and send a clear video showing the error, the machine’s se...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
Restore M180T Template Downloads With a Stable Connection
If the M180T has trouble downloading model data or templates, connect the machine to another stable Wi-Fi network or use a mobile hotspot to provide internet access. The download depends on...
Download and Connect the MTB-CUT 180T Pro Android App
The mobile app for the MTB-CUT 180T Pro is downloaded by scanning the provided QR code with an Android device. The MTB-CUT 180T Pro currently supports only an Android app. After installing t...
M288 Mainboard Replacement for Startup and Cutting Faults
If the MTB-CUT M288 intelligent film cutting and pasting machine displays a “Reconnection” message at startup or its cutting car fails to cut properly, the mainboard may be faulty. For eithe...
Disable Cut Center for Full Back Film Cuts
If the machine cuts only the camera area and then feeds the material out, check whether you are cutting a full back film template with the Cut Center option enabled. This issue usually occur...
Review Machine Status Through the Error Information Interface
To check a machine for errors, access its error information interface and review the available details to determine whether the device is functioning properly. You can then send those error...
Correcting an Off-Center Sheet Cut
If sheet cutting is not centered, check whether Center Cutting is enabled on the cutting page and confirm that the material dimensions are entered correctly on the settings page. The width a...
Replace an M288 Fixture That Cannot Hold a Phone Properly
The MTB-CUT M288 intelligent film cutting and pasting machine uses a modular fixture design. If its fixture is unable to properly hold a phone, replace the fixture by following the method de...
Missing Full-Cut Templates Are Added as Data Becomes Available
Some full-cut templates are not currently available because the required model data can be difficult to obtain. This particularly affects full-back templates, which require time to collect a...
Prevent Incomplete Full Back Film Cuts
Slices may be thrown out or cut incompletely halfway because the configured material size does not match the template. This is especially relevant when cutting full back film, whose cutting...
Fix Incomplete Full-Wrap Back Film Cuts
When a full-wrap back film does not cut completely, disable the “Center Cut” option on the cutting page. Full-wrap films have larger dimensions, and centering can prevent the machine from us...
How Gear Ratio Defines Cutting Distance and Scale
The Gear Ratio setting defines the relationship between motor movement and the actual distance cut by the equipment. Because this relationship determines how movement is translated into cutt...
Restore an Unresponsive Cutter App with a Factory Reset
If the Cutter App is not responding, restore it to its original working state with a factory reset. This can resolve most software-related issues. Because a factory reset may roll the APP ba...
Restore Precise Shapes by Checking the Carriage and Rollers
If shapes are not cutting properly, first check the cutting carriage and pressure rollers. The carriage should be firmly secured on the rail. The gaps between the pressure rollers should be...
Choosing a Cutting Speed for Reliable Material Cuts
The machine’s default cutting speed is 200, and this setting delivers good cutting performance in most cases. Reduce the speed only when the material or cutting job calls for it, particularl...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...