Fix Incomplete Full-Wrap Back Film Cuts
When a full-wrap back film does not cut completely, disable the “Center Cut” option on the cutting page. Full-wrap films have larger dimensions, and centering can prevent the machine from us...
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Showing 42 results for "Problem Reporting"
Restore Missing Models on a Screen Protector Cutting Machine
If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with t...
What Is a Privacy Screen Protector, and Which Type Should You Stock?
A privacy screen protector is a phone screen film designed to keep the display clear from the front while obscuring content when viewed from an angle. For retailers and distributors, it is n...
Replace a Loose Blade Carriage Holder Instead of Tightening It
If the main holder, also called the blade carriage holder, is loose and must be pressed by hand for the machine to cut properly, the holder is worn out or has lost stability. This precision...
Custom Antistatic Glass Service to Reduce Installation Bubbles
When a customer asks how to address bubbles under a tempered glass screen protector, the procurement answer is to match the protector more precisely to the phone model and installation requi...
Resolving an Unresponsive Touchscreen Through LCD Replacement
If the touchscreen does not respond, the documented possible cause is an LCD screen failure. Contact your local distributor or the person who sold you the machine for assistance. Before repl...
How to Install HD Borderless Protectors Without Overstocking
For HD borderless tempered glass, keep model-specific finished stock for phones with proven sales, while using on-demand production only for compatible flexible film materials and less predi...
Why Does a Tempered Glass Screen Protector Keep Falling Off?
A tempered glass screen protector that repeatedly lifts or falls off should not pass purchasing approval until the exact material construction has been tested on representative phone models....
How Should Buyers Validate a Tempered Glass Installation Video?
Buyers should validate a tempered glass installation video against representative product samples and actual target phones before approving it for retail or installer use. The video must sho...
Restore Material Detection and Auto Loading on a Cutting Machine
When the cutting machine’s sensor malfunctions, the machine may not detect or automatically load the cutting material. If the sensor is completely non-functional, contact your distributor or...
Custom Tempered Glass Service for Recurring Bubble Complaints
If bubbles are already visible under an installed tempered glass protector, use the seller’s validated installation or replacement instructions; the approved product data does not establish...
What to Send Support When a Cutting Error Cannot Be Identified
A cutting error cannot be diagnosed exactly from the description provided. To get help, contact the technical team through WhatsApp and send a clear video showing the error, the machine’s se...
Power Checks for an Erratic or Unresponsive Touchscreen
An unresponsive touchscreen or erratic ghost touches are often caused by static electricity associated with an improper power supply. First, confirm that the machine is connected with its or...
Why Tempered Glass Protectors Lift: A Buyer’s Check List
A tempered glass screen protector that repeatedly lifts or falls off should not be treated as a durability problem alone. For a professional buyer, the decision is whether the exact model co...
Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
Stop Film Bulging by Correcting the Blade Setup
Film can bend or bulge during cutting when the blade holder is set too deep, the blade is worn out, or a non-original blade does not match the required angle and sharpness. Reduce the blade...
Check Rear Shipping Screws When the Carriage Will Not Move
If the machine’s carriage is not moving and the machine is making noise, the rear fixing screws may still be installed. These screws secure the carriage during shipping and are usually the c...
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...
Correct a Mirrored, Upside-Down, or Rotated Cutting Model
To fix a cutting model that is mirrored, upside down, or rotated incorrectly, use the mirror or rotation functions on the cutting page. Mirror X reverses the model horizontally, while Mirror...
Restore Missing Phone Models After a Machine Update
If the phone model list is missing after updating the screen protector cutting machine, the documented causes are an incorrect language setting or incomplete app data. Clear the Cutter APP’s...