When Repeated Login Prompts Coincide With Missing WiFi Networks
Check the machine’s WiFi list; if it cannot detect or display available networks, the integrated network/WiFi module may be faulty and the screen may need replacement.
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FAQ Articles
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Resolve an Unresponsive Touch Screen by Checking Power and LCD
Confirm that the original 24V / 2.7A power adapter is in use; if it is correct, a faulty LCD touch panel may require replacement.
Learn MoreReplace the Auto-Loading Sensor and Preserve Automatic Loading
Replace the auto-loading sensor by following the documented step-by-step guide, then ensure the sensor is enabled in the cutting interface for automatic material loading.
Learn MoreRestore a Blank Product Page by Refreshing App Data
Clear the app cache, reinstall the app, and allow the first update to finish over stable Wi-Fi before operating the device.
Learn MoreRestore Missing Phone Models After a Machine Update
Clear the Cutter APP data, reinstall the app, and let it finish downloading its model data over stable Wi-Fi before operating the machine.
Learn MoreWhy Cutting Machine Data Updates May Take Time
Data update time depends on the server connection speed and the amount of data, while routine updates can run automatically in the background when the machine remains online.
Learn MoreDiagnose a Nonresponsive Sensor Using Auto-Loading and Roller Checks
Enable Auto-loading if it is disabled, then test roller movement to determine whether the sensor may need replacement or another machine issue is involved.
Learn MoreCorrect a Mirrored, Upside-Down, or Rotated Cutting Model
Use Mirror X, Mirror Y, or the Rotate function on the cutting page to correct a model that is facing or cutting in the wrong direction.
Learn MoreCutting Different Material Thicknesses Requires Scale Adjustment
The machine supports materials of various thicknesses when the cutter scale is adjusted accordingly, including 0.45 mm PET with possible setting changes.
Learn MoreConnect a Printer Based on Your Cutting Machine Barcode
Check the barcode on your cutting machine, then follow the matching printer compatibility and network requirements.
Learn MoreRestore 180T App Data by Clearing the Cache
Clear the 180T app cache and then re-download the data, particularly after an app update or when data models fail to load.
Learn MoreRestore Cutting Accuracy by Securing the Guide-Rail Car
Adjust the clearance and firmly secure the car to the guide rail to correct crooked or distorted cutting.
Learn MoreRestore Phone Models on a Blank Product Page
Clear the app’s stored data, reinstall it, and complete the first launch on stable Wi-Fi to restore a blank product page.
Learn MoreAligning Images for Standard Film and Custom Prints
Use the actual material size and Center Cutting for standard back film, while custom printed designs require print sizing, phone measurement, scaling, and centering before printing.
Learn MoreMissing Full-Cut Templates Are Added as Data Becomes Available
Some full-cut templates are unavailable because model data, especially for full-back templates, can be difficult to obtain and requires time to collect, verify, and adapt.
Learn MoreMatch the Material Size to the Sheet’s Actual Dimensions
Set the material size to match the material in use; the machine defaults to 180 mm wide by 120 mm high.
Learn MoreMobile App Compatibility Depends on Your MTB-CUT 180T Series
The MTB-CUT 180T Series does not support mobile app connectivity, while the MTB-CUT 180T Pro Series does.
Learn MoreReplace an M288 Fixture That Cannot Hold a Phone Properly
The MTB-CUT M288 has a modular fixture that can be replaced using the demonstrated video method when it cannot properly hold a phone.
Learn MoreReview Machine Status Through the Error Information Interface
Access the error information interface to assess machine status, then send the displayed error details to the technical team for faster diagnosis.
Learn MoreRestore Model Template Downloads on the 180T Machine
Connect the 180T machine to a stable Wi-Fi network or mobile hotspot, then use Mine → Data update to download the model templates again.
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