How App Version Availability Is Determined
Conditionally, a new app version is available only when the device detects an update. To check, open “My,” select “Version Update,” and choose “Update.” If a new app version is available, th...
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Showing 114 results for "Version Update"
Unlock Word Cutting with App Version 3.0.03 or Later
Graphic cutting and custom text cutting depend on the installed app version. The documented Word Cutting feature is available only in version 3.0.03 and above. Check your current version in...
Access Word Cutting After Updating the App
To use Word Cutting, confirm that the app is running version 3.0.03 or above. Check the installed version in “About This Device.” If it is lower than 3.0.03, open “My,” select “App Upgrade,”...
Restore Missing New Model Data on Your Cutting Machine
If your cutting machine is not showing new models, update it to the latest available version and then select “My” → “Data Update” to synchronize the newest available model data. Some newly r...
Access Name Printing with the Word Cutting Feature
To access the feature used for printing a name on skin, your app must be version 3.0.03 or later. Check the current version through About This Device. If it is earlier than version 3.0.03, o...
App Updates Cannot Be Removed: Supported Recovery Options
A screen protector machine app update cannot be uninstalled or rolled back after the app has been updated to a higher version. Updates are one-way, so returning to a lower app version is not...
Access Word Cutting for Names in Back Film Templates
To access name cutting, your app must be version 3.0.03 or above. Check the installed version in “About This Device.” If it is earlier than version 3.0.03, update the app through “My” and th...
Why Cutting Machine Data Updates May Take Time
A data update may take a long time because its download duration depends on the connection speed between the cutting machine and the server, as well as the amount of data being updated. Keep...
Restore an Unresponsive Cutter App with a Factory Reset
If the Cutter App is not responding, restore it to its original working state with a factory reset. This can resolve most software-related issues. Because a factory reset may roll the APP ba...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Recover Incomplete APP Data After K_data_update_error
If the machine displays “K_data_update_error,” open Mine → Data Update and download the data again. This error usually appears when APP data loading was interrupted after an upgrade, le...
Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
Why the HDMI-Type Opening Has No Function on the Current Machine
The HDMI-type opening next to the power button is a reserved opening in the machine’s mold. It does not serve a functional purpose and is not active on the current version of the machine. Ma...
Restore Missing Models on a Screen Protector Cutting Machine
If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with t...
Restore Missing Phone Models After an Update
If everything appears blank after updating the screen protector cutting machine, the app may not be loading phone models correctly because of incorrect language settings or an app data issue...
Adjust Existing Cutting Templates to Fit Specific Sizes
Use the machine’s local data editing feature to modify an existing cutting template for a specific size requirement. The supported adjustments include scaling the template up or down accordi...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Restore Phone Models by Refreshing Cutting Software Data
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
Return the App to Its Original Working State
To restore default values, perform a factory reset. This returns the app to its original working state and can resolve most software-related issues. After the reset, you may need to update t...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...