Restore Blade-Down Operation by Replacing the Mainboard
If the blade does not drop properly during cutting, the most likely cause is a malfunctioning mainboard. The blade-down action depends on the Y-axis motor signal sent by the mainboard. When...
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Showing 55 results for "Mainboard troubleshooting"
Error 13904: Check the QR Code Before Replacing the Mainboard
If the device displays “Unable to communicate with the device (13904),” open “My,” select “About,” and check whether the QR code is displayed. A QR code that does not appear correctly may in...
Resolving a Startup Timeout and Unresponsive Reconnect Control
A startup “Timeout” error combined with an unresponsive “Reconnect” control usually means the screen cannot connect properly to the mainboard. The documented causes are lost screen firmware,...
Resolve the 180T Reconnection Message After Startup
If the 180T screen protector cutting machine displays a “Reconnect” or “Reconnection” message after startup, the documented likely cause is an issue with the system firmware. Upgrade the fir...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
M288 Mainboard Replacement for Startup and Cutting Faults
If the MTB-CUT M288 intelligent film cutting and pasting machine displays a “Reconnection” message at startup or its cutting car fails to cut properly, the mainboard may be faulty. For eithe...
Restore Blade-Holder Movement When the Car Still Travels
When the car moves after cutting starts but the blade holder does not drop, first verify the power adapter, cutting pressure, and cable connections. Use the original power adapter, increase...
Resolve Error 1002 by Checking the Device QR Code
Error 1002 means that a device port is occupied. Restart the device, then open My and select About This Device to check whether the QR code appears. If the QR code is missing, the device lik...
Resolve Error 1002 or Identify a Possible Mainboard Fault
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
Restore Connectivity by Testing the Wi-Fi Network List
Open the machine’s Wi-Fi list and confirm that Wi-Fi is enabled and nearby networks appear. If the list loads normally, forget your network and reconnect with the correct password. If the ma...
Resolve an Insufficient Balance Message With a QR Code Photo
If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information t...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Restore Model Template Downloads on the 180T Machine
If the 180T machine cannot download model data templates, the usual cause is an unstable network connection rather than a hardware problem. Check the current connection, reconnect to Wi-Fi,...
Diagnose a Nonresponsive Sensor Using Auto-Loading and Roller Checks
If the machine sensor is not working, first check whether Auto-loading is disabled in Settings and enable it if necessary. Then try cutting any model while observing the roller. Normal rolle...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
Restore Full Lamination Cutting by Disabling Cut Center
If the machine cuts only the camera area instead of the full lamination, disable the Cut Center option on the cutting page and try cutting again. This remedy applies especially when cutting...
Replace a Loose Blade Carriage Holder Instead of Tightening It
If the main holder, also called the blade carriage holder, is loose and must be pressed by hand for the machine to cut properly, the holder is worn out or has lost stability. This precision...