Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
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Disable Cut Center for Full Back Film Cuts
If the machine cuts only the camera area and then feeds the material out, check whether you are cutting a full back film template with the Cut Center option enabled. This issue usually occur...
Restore Model Template Downloads on the 180T Machine
If the 180T machine cannot download model data templates, the usual cause is an unstable network connection rather than a hardware problem. Check the current connection, reconnect to Wi-Fi,...
Match the Material Size to the Sheet’s Actual Dimensions
The material size setting should match the actual material you are using. The machine’s default setting is 180 mm width × 120 mm height. This default is suitable for most mobile phone screen...
Diagnose a Nonresponsive Sensor Using Auto-Loading and Roller Checks
If the machine sensor is not working, first check whether Auto-loading is disabled in Settings and enable it if necessary. Then try cutting any model while observing the roller. Normal rolle...
Restore Missing Phone Models After a Machine Update
If the phone model list is missing after updating the screen protector cutting machine, the documented causes are an incorrect language setting or incomplete app data. Clear the Cutter APP’s...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
Prevent Incomplete Full Back Film Cuts
Slices may be thrown out or cut incompletely halfway because the configured material size does not match the template. This is especially relevant when cutting full back film, whose cutting...
Store Reusable Pressure Presets for Faster Material Changes
The screen protector cutting machine can store pressure settings in five built-in preset slots. In Settings, rename each preset for a commonly used cutting material and save the correspondin...
Position Cuts Using Material Size and Cut Center
To adjust the cutting location, modify the Material Size and enable or disable Cut Center. When Cut Center is enabled, the machine uses the entered material width and height to place the cut...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Recover Incomplete APP Data After K_data_update_error
If the machine displays “K_data_update_error,” open Mine → Data Update and download the data again. This error usually appears when APP data loading was interrupted after an upgrade, le...
Restore Full Lamination Cutting by Disabling Cut Center
If the machine cuts only the camera area instead of the full lamination, disable the Cut Center option on the cutting page and try cutting again. This remedy applies especially when cutting...