Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
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Restore Normal Cutting Speed by Correcting the Speed Setting
If the machine is operating slowly, the cutting speed is usually set too low. Open the Settings page, find the Speed option, set it to the default value of 200, save the setting, and try cut...
Prevent Alarm Sounds During MTB-CUT M288 Installation
If the MTB-CUT M288 triggers an alarm sound while installing a screen protector, especially on an iPhone, do not worry. The silicone pad used to press the screen protector firmly against the...
Restore Missing Models on a Screen Protector Cutting Machine
If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with t...
Find a Solution or Send the Right Details to Technical Support
To report a problem, first search the current window using keywords related to your issue. If you find a relevant solution, use that information to address the problem. If no relevant inform...
Restore Data Loading When the Machine Is Online
If the machine is connected to the internet but does not load data, cross-border network latency may be responsible. The machine combines offline and cloud-based data processing so that it c...
One-Year Coverage for the Screen Protector Machine
Yes, the screen protector machine comes with a one-year warranty. The documented support also includes free product consultation services provided by skilled technicians. However, the warran...
This Screen Protector Machine Uses Physical Cutting, Not Laser
No. This screen protector cutting machine is not a laser cutting machine. It uses physical cutting with a blade. The documented benefits of this cutting method are safe operation, no cutting...
Resolve Error 1002 by Checking the Device QR Code
Error 1002 means that a device port is occupied. Restart the device, then open My and select About This Device to check whether the QR code appears. If the QR code is missing, the device lik...
Power Checks for an Erratic or Unresponsive Touchscreen
An unresponsive touchscreen or erratic ghost touches are often caused by static electricity associated with an improper power supply. First, confirm that the machine is connected with its or...
Recommended Starting Settings for Standard Back Film
The standard recommended setting for most back film cutting tasks is blade size 4 with pressure set to 300. The blade holder scale is not universal: it depends on the film’s thickness, and m...
Match the Material Size to the Sheet’s Actual Dimensions
The material size setting should match the actual material you are using. The machine’s default setting is 180 mm width × 120 mm height. This default is suitable for most mobile phone screen...
Why Cutting Machine Data Updates May Take Time
A data update may take a long time because its download duration depends on the connection speed between the cutting machine and the server, as well as the amount of data being updated. Keep...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
Cutting Different Material Thicknesses Requires Scale Adjustment
Conditionally, yes: the screen protector cutting machine can cut materials of various thicknesses when the cutter scale is adjusted accordingly. The documented support does not specify a max...
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...
Restore 180T App Data by Clearing the Cache
To address an app data issue with the 180T machine, clear the app cache first and then re-download the data. Cache clearance may help restore normal functionality after an app update or when...
When Repeated Login Prompts Coincide With Missing WiFi Networks
Open the machine’s WiFi list and check whether it can detect and display available WiFi networks normally. If no networks appear, the machine’s network/WiFi module may be faulty. Because thi...
A Nonresponsive Clamp Can Mean the Fixture Needs Replacement
If the phone is correctly positioned in the fixture and the fixture does not respond when you tap “Clamp,” the fixture may be faulty and needs to be replaced. The documented replacement deci...
Choosing Blade Pressure for Different Screen Protector Materials
Blade pressure should be set according to the screen protector material. Regular back film generally requires 250–300, four-layer soft film 300–350, UV material 350–400, and explosion-proof...