Restore 180T App Data by Clearing the Cache
To address an app data issue with the 180T machine, clear the app cache first and then re-download the data. Cache clearance may help restore normal functionality after an app update or when...
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Showing 56 results for "Cache Troubleshooting"
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Model Loading Failures May Require Technical Support
If the screen does not load the model properly, the documented possible causes are system settings damaged by an abnormal power shutdown, an incorrect language configuration after an update,...
App Updates Cannot Be Removed: Supported Recovery Options
A screen protector machine app update cannot be uninstalled or rolled back after the app has been updated to a higher version. Updates are one-way, so returning to a lower app version is not...
Restore Phone Models by Refreshing Cutting Software Data
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...
Restore Missing Phone Models After a Machine Update
If the phone model list is missing after updating the screen protector cutting machine, the documented causes are an incorrect language setting or incomplete app data. Clear the Cutter APP’s...
Resolve Error 1002 or Identify a Possible Mainboard Fault
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
Resolve the 180T Reconnection Message After Startup
If the 180T screen protector cutting machine displays a “Reconnect” or “Reconnection” message after startup, the documented likely cause is an issue with the system firmware. Upgrade the fir...
Resolve an Insufficient Balance Message With a QR Code Photo
If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information t...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
Error 13904: Check the QR Code Before Replacing the Mainboard
If the device displays “Unable to communicate with the device (13904),” open “My,” select “About,” and check whether the QR code is displayed. A QR code that does not appear correctly may in...
Resolving a Startup Timeout and Unresponsive Reconnect Control
A startup “Timeout” error combined with an unresponsive “Reconnect” control usually means the screen cannot connect properly to the mainboard. The documented causes are lost screen firmware,...
Restore Model Template Downloads on the 180T Machine
If the 180T machine cannot download model data templates, the usual cause is an unstable network connection rather than a hardware problem. Check the current connection, reconnect to Wi-Fi,...
Diagnose a Nonresponsive Sensor Using Auto-Loading and Roller Checks
If the machine sensor is not working, first check whether Auto-loading is disabled in Settings and enable it if necessary. Then try cutting any model while observing the roller. Normal rolle...
Resolve an Unresponsive Touch Screen by Checking Power and LCD
If the touch screen responds slowly or does not respond at all, first confirm that the machine is using its original 24V / 2.7A power adapter. A non-original or incorrect adapter may cause e...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...