Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
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Showing 456 results for "App Data Troubleshooting"
Resolve Error 1002 or Identify a Possible Mainboard Fault
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
Make Cutter App Launch Automatically at Startup
If Cutter App does not launch automatically when the screen protector cutting machine starts, set Cutter App as the device’s Home App. Open System Settings, locate Cutter App under App Manag...
Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
Recover Incomplete APP Data After K_data_update_error
If the machine displays “K_data_update_error,” open Mine → Data Update and download the data again. This error usually appears when APP data loading was interrupted after an upgrade, le...
Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
Resolve the 180T Reconnection Message After Startup
If the 180T screen protector cutting machine displays a “Reconnect” or “Reconnection” message after startup, the documented likely cause is an issue with the system firmware. Upgrade the fir...
Resolve an Insufficient Balance Message With a QR Code Photo
If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information t...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
How App Version Availability Is Determined
Conditionally, a new app version is available only when the device detects an update. To check, open “My,” select “Version Update,” and choose “Update.” If a new app version is available, th...
Restore 180T App Data by Clearing the Cache
To address an app data issue with the 180T machine, clear the app cache first and then re-download the data. Cache clearance may help restore normal functionality after an app update or when...
Restore Model Template Downloads on the 180T Machine
If the 180T machine cannot download model data templates, the usual cause is an unstable network connection rather than a hardware problem. Check the current connection, reconnect to Wi-Fi,...
Restore an Unresponsive Cutter App with a Factory Reset
If the Cutter App is not responding, restore it to its original working state with a factory reset. This can resolve most software-related issues. Because a factory reset may roll the APP ba...
App Updates Cannot Be Removed: Supported Recovery Options
A screen protector machine app update cannot be uninstalled or rolled back after the app has been updated to a higher version. Updates are one-way, so returning to a lower app version is not...
MTB-CUT 180T Works Without an iOS or Mobile App
No. The MTB-CUT 180T screen protector cutting machine does not currently support an iOS app. In fact, there is currently no mobile app available for this model. Instead of using a mobile app...
Restore Phone Models by Refreshing Cutting Software Data
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
Return the App to Its Original Working State
To restore default values, perform a factory reset. This returns the app to its original working state and can resolve most software-related issues. After the reset, you may need to update t...
Mobile App Compatibility Depends on Your MTB-CUT 180T Series
Conditionally: mobile app support depends on the machine series. The Mietubl MTB-CUT 180T Series screen protector cutting machines do not support mobile app connectivity. Mobile app connecti...
Error 13904: Check the QR Code Before Replacing the Mainboard
If the device displays “Unable to communicate with the device (13904),” open “My,” select “About,” and check whether the QR code is displayed. A QR code that does not appear correctly may in...