Creating Irregular Protector Designs for Machine Use
Irregular protector shapes cannot currently be created with the machine’s built-in customization function, which supports only standard screen protector shapes. To create an irregular design...
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Showing 455 results for "Technical Support"
Technical Support Needs a Clear Video of the Machine Fault
If the machine has stopped working properly, technical support needs to know the exact fault condition before it can provide the correct solution. Record a clear video showing the problem, c...
What to Send Support When a Cutting Error Cannot Be Identified
A cutting error cannot be diagnosed exactly from the description provided. To get help, contact the technical team through WhatsApp and send a clear video showing the error, the machine’s se...
Find a Solution or Send the Right Details to Technical Support
To report a problem, first search the current window using keywords related to your issue. If you find a relevant solution, use that information to address the problem. If no relevant inform...
Model Loading Failures May Require Technical Support
If the screen does not load the model properly, the documented possible causes are system settings damaged by an abnormal power shutdown, an incorrect language configuration after an update,...
Review Machine Status Through the Error Information Interface
To check a machine for errors, access its error information interface and review the available details to determine whether the device is functioning properly. You can then send those error...
Restore Data Loading When the Machine Is Online
If the machine is connected to the internet but does not load data, cross-border network latency may be responsible. The machine combines offline and cloud-based data processing so that it c...
A Baseline Configuration for Screen Protector Cutting
If you are having trouble configuring the machine, try a speed of 200, pressure of 300, blade holder scale of 5, material width of 180, and material height of 120. Enable Auto Loading and di...
Offline Cutting Is Supported on Mietubl Machines
Yes. Mietubl screen protector cutting machines support offline use for normal cutting operations. The machine combines a local database with online updates, so an active internet connection...
Restore Model Template Downloads on the 180T Machine
If the 180T machine cannot download model data templates, the usual cause is an unstable network connection rather than a hardware problem. Check the current connection, reconnect to Wi-Fi,...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
Resolve an Insufficient Balance Message With a QR Code Photo
If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information t...
Ceramic vs Tempered Glass: What Should Buyers Verify?
Do not order ceramic or tempered glass screen protectors based on the category name alone. For this buying decision, tempered glass is the more verifiable option because Mietubl Antistatic G...
How Gear Ratio Defines Cutting Distance and Scale
The Gear Ratio setting defines the relationship between motor movement and the actual distance cut by the equipment. Because this relationship determines how movement is translated into cutt...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Restore Missing Models on a Screen Protector Cutting Machine
If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with t...
Restore Phone Models by Refreshing Cutting Software Data
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
Check Rear Shipping Screws When the Carriage Will Not Move
If the machine’s carriage is not moving and the machine is making noise, the rear fixing screws may still be installed. These screws secure the carriage during shipping and are usually the c...
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...