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Showing 85 results for "Update Error"
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
A cutting error cannot be diagnosed exactly from the description provided. To get help, contact the technical team through WhatsApp and send a clear video showing the error, the machine’s se...
To check a machine for errors, access its error information interface and review the available details to determine whether the device is functioning properly. You can then send those error...
Conditionally, a new app version is available only when the device detects an update. To check, open “My,” select “Version Update,” and choose “Update.” If a new app version is available, th...
A data update may take a long time because its download duration depends on the connection speed between the cutting machine and the server, as well as the amount of data being updated. Keep...
If the machine displays “K_data_update_error,” open Mine → Data Update and download the data again. This error usually appears when APP data loading was interrupted after an upgrade, le...
Error 1002 means that a device port is occupied. Restart the device, then open My and select About This Device to check whether the QR code appears. If the QR code is missing, the device lik...
If your cutting machine is not showing new models, update it to the latest available version and then select “My” → “Data Update” to synchronize the newest available model data. Some newly r...
A screen protector machine app update cannot be uninstalled or rolled back after the app has been updated to a higher version. Updates are one-way, so returning to a lower app version is not...
If the device displays “Unable to communicate with the device (13904),” open “My,” select “About,” and check whether the QR code is displayed. A QR code that does not appear correctly may in...
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
A startup “Timeout” error combined with an unresponsive “Reconnect” control usually means the screen cannot connect properly to the mainboard. The documented causes are lost screen firmware,...
If the Cutter App is not responding, restore it to its original working state with a factory reset. This can resolve most software-related issues. Because a factory reset may roll the APP ba...
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
If the screen protector cutting machine is not showing phone models, the issue is usually related to software or settings rather than hardware. Incorrect language settings or problems with t...
If everything appears blank after updating the screen protector cutting machine, the app may not be loading phone models correctly because of incorrect language settings or an app data issue...
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
To restore default values, perform a factory reset. This returns the app to its original working state and can resolve most software-related issues. After the reset, you may need to update t...
