Restore a Blank Product Page by Refreshing App Data
If the product page is empty or does not display properly, the issue is usually caused by incorrect language settings or a problem with the app’s data. Clear the app cache and reinstall the...
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Showing 453 results for "Product Page Troubleshooting"
Restore Phone Models on a Blank Product Page
A blank product page on the screen protector cutting machine may occur when phone models do not load correctly because of incorrect language settings or app data issues. To resolve it, clear...
Restore Phone Models by Refreshing Cutting Software Data
If a screen protector cutting machine cannot load phone models and displays a blank cutting page, clear the app’s cache or storage data and re-download the software data files. Keep the mach...
Download and Connect the MTB-CUT 180T Pro Android App
The mobile app for the MTB-CUT 180T Pro is downloaded by scanning the provided QR code with an Android device. The MTB-CUT 180T Pro currently supports only an Android app. After installing t...
Correcting an Off-Center Sheet Cut
If sheet cutting is not centered, check whether Center Cutting is enabled on the cutting page and confirm that the material dimensions are entered correctly on the settings page. The width a...
Resolve a Film-Cutting “Time Out” by Checking Mainboard Status
When a “Time Out” message appears during film cutting, open My → About this machine and check whether a QR code is displayed. No QR code indicates a mainboard malfunction, and the documented...
Correct a Mirrored, Upside-Down, or Rotated Cutting Model
To fix a cutting model that is mirrored, upside down, or rotated incorrectly, use the mirror or rotation functions on the cutting page. Mirror X reverses the model horizontally, while Mirror...
Disable Cut Center for Full Back Film Cuts
If the machine cuts only the camera area and then feeds the material out, check whether you are cutting a full back film template with the Cut Center option enabled. This issue usually occur...
Restore Full Lamination Cutting by Disabling Cut Center
If the machine cuts only the camera area instead of the full lamination, disable the Cut Center option on the cutting page and try cutting again. This remedy applies especially when cutting...
Aligning Images for Standard Film and Custom Prints
The correct image alignment setup depends on the material you are using. For standard back film, enter the material’s actual size in settings and enable “Center Cutting” on the cutting page....
Restore Normal Cutting Speed by Correcting the Speed Setting
If the machine is operating slowly, the cutting speed is usually set too low. Open the Settings page, find the Speed option, set it to the default value of 200, save the setting, and try cut...
Resolve Error 1002 or Identify a Possible Mainboard Fault
Error 1002 indicates a serial communication error within the machine. First, reconnect the machine to Wi-Fi and restart it. If the error remains, restart the device again and, while it is st...
Restore Missing Phone Models in the Cutter App
If the machine is not showing phone models, clear the Cutter App’s storage or cache, restart the app, and allow it to download the required data files again. After reopening the app, wait un...
Fix Incomplete Full-Wrap Back Film Cuts
When a full-wrap back film does not cut completely, disable the “Center Cut” option on the cutting page. Full-wrap films have larger dimensions, and centering can prevent the machine from us...
Screen Protector vs Tempered Glass: A Distributor Portfolio Guide
For a distributor or reseller, “screen protector” and “tempered glass” should not be treated as two mutually exclusive product categories. Screen protector is the broader portfolio label, wh...
Restore Sensor Operation by Checking Auto-Loading and the Roller
If the machine’s sensor is not working, first open Settings and check whether “Auto-loading” is disabled. Enable it if necessary. Then try cutting any model and observe the roller. Normal ro...
Restore a Missing Mobile Model List in the Cutter APP
If the mobile model list is not displayed at all, clear the Cutter APP cache completely. After the system is restored, open “My” → “Data Update” to refresh all templates and system data. Thi...
Resolve the 180T Reconnection Message After Startup
If the 180T screen protector cutting machine displays a “Reconnect” or “Reconnection” message after startup, the documented likely cause is an issue with the system firmware. Upgrade the fir...
Resolve an Insufficient Balance Message With a QR Code Photo
If the machine shows an “Insufficient balance” message, contact the support team through WhatsApp and send a clear photo of the machine’s QR code. The team will use the QR code information t...
Resolve a Hardware Version Query Failure
If the device displays “Failed to query the hardware version,” restart the machine and check whether the message disappears. If restarting does not resolve the issue, the mainboard may be fa...